Payment & Delivery

TERMS & CONDITIONS
GENERAL INFORMATION

These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the Terms and Conditions set out below.

This Website is created, administered and controlled by JNL Supplies FZCO, a free zone company duly recognised under the laws of the United Arab Emirates, under the license number 8702. Our registered address is: DSO - IFZA, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates. You can contact us here. 

The Website may only be used for lawful purposes. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.

Before you place an order, if you have any questions relating to these terms and conditions please contact our Customer Service Team. Click here to contact us now.

The Personal Information which you are required to provide when you register as a Customer should be true, accurate, current and complete in all respects; and you must;

Notify us immediately of any changes to the Personal Information by contacting our Customer Service Team via e-mail, or calling us on +971 58 640 5498 or by updating them in the account page information.

You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

We reserve the right to:

  • Modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website.
  • and/or
  • Change the Terms and Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Terms and Conditions have been changed.
PRODUCT DESCRIPTIONS

Each product purchased is sold subject to its Product Description. We have made every effort to reproduce colours on the Website as accurately as possible. However, different computers reproduce colours in slightly different ways, and so colour matches are not yet possible over the internet. 

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Website are correct at the time when the relevant information was entered onto the system.

MAKING AN ORDER

All communication to you from jnlsupplies.com will be addressed to your email address as supplied when you register. If you do not receive a confirmation email after registering or placing an order please contact us immediately. jnlsupplies.com will not be responsible if you should fail to receive emails sent to the email address you provide when you register.

The technical steps required, creating the contract between you and us are as follows:

  • You place the order for your products on the Website by pressing the confirm button at the end of the checkout process.
  • We will send to you an order acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance from jnlsupplies.com
  • When your order is shipped from our warehouse we will send you a dispatch confirmation email.
  • Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the products ordered unless we have notified you that we do not accept your order.

Non-acceptance of an order may be a result of one of the following:

  • The product you ordered being unavailable from stock.
  • Our inability to obtain authorisation for your payment.
  • The identification of a pricing or product description error.
  • You not meeting the eligibility to order criteria set out in the main Terms & Conditions.

jnlsupplies.com reserves the right to restrict the number of items available for sale to any individual Customer.

PAYMENT

We accept the following payment for orders:

C.O.D.(cash on delivery)

For those customers not wishing to use debit/credit cards, you can make acash transferusing: JNL Supplies FZCO. 

Bank details: Rak Bank,Branch: Al Quoz, Dubai ,Account name: JNL Supplies FZCO,Account no: 0352789989001 -IBAN: AE39 0400 0003 5278 9989 001 -SWIFT CODE: NRAKAEAKXXX 

We accept payment via apayment link, with debit/credit cards, through our online store in USD

Delivery charges will be added to the price of the products and will be indicated in AED, separately on the order form during the check-out process.

We do not hold any credit card details. All payments are processed securely through our approved payment provider's website.

Delivery


Our orders are delivered using a courier delivery service at a cost of 30AED per order. Free delivery with a minimum spend of 250AED per order.

We deliver to the 7 provinces of United Arab Emirates. 

  • The Emirate of أبوظبي - Abu Dhabi / ٱلْعَيْن‎ - Al Ain
  • The Emirate of عجمـــان - Ajman 
  • The Emirate of دبــــي - Dubai 
  • The Emirate of الفجيـــرة - Fujairah 
  • The Emirate of رأس الخيمـــة - Ras al Khaimah 
  • The Emirate of الشـــارقة - Sharjah
  • The Emirate of أم القيوين - Umm Al Quwain

Our aim is to despatch goods within 1-5 business days, but few orders may take up to 10 days (excluding Fridays and public holidays) subject to stock availability. Times quoted are in good faith, but shall not be binding. 

Using a courier service, we aim to get your purchases to you within 1 - 2 working days from date of dispatch. The Seller can accept no responsibility for transport delays causing late delivery. Orders are delivered Saturday through Thursday, excluding Friday and public holidays

JNL Supplies is not liable for delayed, missing or damaged parcels/contents if a delivery signature has not been obtained where the parcel has been left in a designated safe place at your request .  If you choose to have your order delivered to a location you deem as ‘safe’ then the liability transfers to you.

Please note, delivery addresses cannot be changed on an order by a customer once payment has been taken. If you wish to make amendments to your delivery once an order has been made, please speak to a member of our Customer Service Team.

RETURNS POLICY

JNL Supplies offers its customers a return policy, wherein you can raise a return/exchange request of a product within 5 days of its delivery. We also accept partial returns wherein you can raise a return request for one or all products in you order. Contact our Customer Support teamsales@jnlsupplies.comwithin 5 business days of receiving the order. Provide us with your order ID details and your request to return/replace/refund your order. Kindly email an image of the product and the invoice for our reference.

We cannot refund or exchange any accessories or products whereby:

  • Product is damaged due to misuse/overuse
  • Returned without original packaging including, price tags, labels, original packing, or if original packaging is damaged
  • Serial Number is tampered with.
  • Defective products that are not covered under Seller/Manufacturer’s warranty
  • Product is used or altered
  • If request is initiated after 5 business days of order delivery
  • Free product provided by brand

Our shipments go through rigorous quality check processes before they leave our facility. However in the rare case that your product is damaged during shipment or transit, you can request for a replacement or cancellation and refund

If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/refund within 5 days of receiving the order:

  • Contact our Customer Support team via emailsales@jnlsupplies.com within 5 business days of receiving the order.
  • Provide us with your order ID details and your request to return/replace/refund the defective/wrong items in your order. Kindly share an image of the product and the invoice for our reference.
  • We will pick up the products within 2-4 business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.

Note: If it is a case of replacement, it is subject to the availability of stock. In case that a replacement may not be available, we will refund you the full amount.

RIGHTS OF CANCELLATION

If you realise you have made a mistake when ordering, please try to contact us as soon as you can by email at jnlsupplies.com (with the word "Cancel" present in the subject line), or in office hours by calling +971 58 640 5498. We dispatch items very quickly and as such we have limited time in which to stop completed orders from going out. We will refund to the original payment method used to place the order.

  • In case of cancellation before shipment, we process the refund within 24-48 business hours after receiving the cancellation request.
  • In case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received and verified at our facility.
  • For payments done through credit/debit cards, the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.
FAULTY, DAMAGED, UNSATISFACTORY QUALITY OR INCORRECT ITEM RECEIVED

We will always do our best to ensure that your product(s) arrive correctly and in perfect condition. However, occasionally mistakes do occur or items are damaged in transit. Please check your product(s) on receipt and report any issues to us as soon as possible. The sooner we are notified the easier and quicker it will be to resolve the issue for you.

Where products received are of poor quality, incorrect, faulty or damaged, the following applies:

Within 30 days of receipt of the goods: we will offer you a full refund, including any postage you paid or if you prefer and the product is still available, a replacement will be sent.

Please contact sales@jnlsupplies.com or in office hours by calling +971 58 640 5498.

VAT & SALES TAXES

You can shop with confidence at jnlsupplies.com knowing that the price you see, is the price you pay.

PERSONAL INFORMATION

We will treat all your Personal Information as confidential. We will keep it on a secure server.

We confirm that any Personal Information which you provide to us and any User Information from which we can identify you, we use only for the following purposes:

  • Processing your orders.
  • For statistical or survey purposes to improve this Website and its services to you.
  • To serve Website content and advertisements to you.
  • To administer this Website.
  • If you consent, to notify you of products or special offers that may be of interest to you.

You have the right to ask us to give you a statement about the personal data we process about you, to rectify your data, or to delete your information, to withdraw your consent given for processing of personal data, or to remove you from our mailing lists.

SECURITY AND PRIVACY

jnlsupplies.com respects your privacy and only collects the information necessary to facilitate the delivery of our products to our Customers. All information is kept confidential and secured. We may periodically send emails to our Customers informing them of updates to our services.

Our Website has security measures in place to protect the loss, misuse and alteration of the information under our control. Certain areas of our site use industry standard SSL to encrypt sensitive data, such as your billing address details. We record IP address of persons submitting orders to aid fraud prevention and will disclose any information necessary to fully co-operate with law enforcement authorities in investigating suspected lawbreakers.

We collect Contact and Delivery information (e.g. name, billing address, delivery address and email address) The Customer's Contact and Delivery information is used to get in touch with the Customer when necessary and to supply products as ordered. For your added security all payment pages are hosted and processed by Paypal Payment Services which means that we don't hold records of your credit card details.

A cookie is a piece of data stored on the user's hard drive containing information about the user. jnlsupplies.com utilises cookies to enable our systems to recognise your browser and to provide personalised features.

jnlsupplies.com may amend this policy from time to time.

Should you wish to close your account, please contact our Customer Services Team on sales@jnlsupplies.com who will be happy to organise this. Once you cancel your account you will no longer be able to shop online or receive e-mails from us. You can re-register at a later date using the same email address, however any historic order information will not be available to view.

You will be responsible for all activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password you should notify us by contacting our Customer Service Team immediately by emailing sales@jnlsupplies.com or calling +971 58 640 5498

PRIZE DRAWS

When entering any of our contests or prize draws, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or prize draw, you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Website. You may unsubscribe from this news list by following the unsubscribe instructions in any email received or logging into your account page on the Website.

Entrants of any prize draw agree to have their names published in allbeauty.com promotional materials.

The judge’s decision is final and no correspondence or discussion shall be entered into.

PROMOTIONAL VOUCHER CODES & GIFTS

From time to time we may offer promotional Voucher Codes for discounts, prize draws or free gifts. Please be aware that certain Vouchers may be applied automatically during checkout according to basket criteria that you have fulfilled. Voucher Codes remain valid for the durations stated in our promotional materials, at the sole discretion of allbeauty.com and may be discontinued at any time without prior notice. Customers may only redeem either one Voucher Code, or a single promotional gift, per order.

Unless otherwise stated promotional Voucher Codes will not be redeemable against products that are already being promoted. Specifically products in 3 for 2 offers, Brand Sale Events, On Sale, Special Offers, Outlet and Gift Vouchers will be excluded.

FREE GIFTS

Free gifts are offered subject to stock availability and on a first come first served basis. jnlsupplies.com will always seek to ensure a reasonable stock of any free item is available before running a free gift promotion. If your free gift is no longer available we will make every effort to inform you as soon as possible either during checkout, or by email.

TRADING NAME AND ADDRESS

JNL Supplies LLC is a registered United Arab Emirates company registered in food stuff and beverages, cosmetics and perfumes & ecommerce. Registered Office, DSO - IFZA, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates. License No: 8702

WHOLESALE

Please note we are a United Arab Emirates registered company with an online outlet offering to retail customers and direct to trade professionals. Should any professionals wish to benefit from trade prices please sign up for an online trade account or otherwise contact us at: sales@jnlsupplies.com for further information. Also should professionals wish further information regarding offering treatments within spas/salons or opening orders for spas/salons please also contactsales@jnlsupplies.com

MARKETING

We often run special promotions via offers or emails that include the use of promotional codes. Please note that most promotional codes have an expiry date after which they are not redeemable. Promotional codes may not be used in conjunction with discount codes as redeemable through affiliate and/or third party advertising channels. Offers can only be redeemed via the jnlsupplies.com website.

Promotional codes remain the property of jnlsupplies.com and are non-transferable and may not be reproduced in any form without prior consent from ourselves. We reserve the right to remove promotional codes at any time and without warning. We reserve the right to withdraw any offers at any time.

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